Advertising platforms review their accounts on an ongoing basis and can disapprove or block an account. Because campaigns in Tanganica run on our advertising accounts, we know about it immediately and actively resolve it.
Where you will see it
If an account is disapproved, you will see it in your dashboard under product status.
You do not need to report it
We monitor the status of advertising accounts, so we know about a disapproval before you notice it. You do not need to report it to us or write to support, it happens automatically.
We file an appeal and supply whatever documentation the platform asks for. The review is on their side, so the resolution time depends on them.
Why Performance Max campaigns are switched off
While a disapproval is being resolved, we deliberately switch your Performance Max campaigns off. A campaign on a disapproved account cannot deliver properly and would only spend your advertising credit without results.
Please leave these campaigns switched off for that period. As soon as the account is in order, we switch the campaigns back on ourselves. You do not have to watch for it.
A disapproved account is not the same as disapproved products
These are two different situations:
A disapproved account is about the advertising account we advertise through. We resolve it with the platform concerned and you do not need to do anything.
Disapproved products are individual items that do not meet the requirements of the advertising system, for example because of a missing parameter or an image. Those you can fix yourself in your feed. The procedure is described in the article Disapproved products.