Advertising platforms review their accounts on an ongoing basis and can disapprove or block an account. Because campaigns in Tanganica run on our advertising accounts, we know about it immediately and actively resolve it.
Where you will see it
If an account is disapproved, you will see it in your dashboard under product status.
You do not need to report it
We monitor the status of advertising accounts, so we know about a disapproval before you notice it. You do not need to report it to us or write to support, it happens automatically.
We file an appeal and supply whatever documentation the platform asks for. If the platform is missing any information, we add it for you. If we need anything from you, we will get in touch.
The review is on the platform's side. According to Google's documentation, a review usually takes up to 7 business days, sometimes longer. Google allows only a limited number of review requests, so it is important to submit one with complete documentation. We appreciate your patience.
What Google checks
Google reviews not only ads and products but also the online store itself. Under its Misrepresentation policy, the website should clearly show in particular:
who runs the store and how to contact them,
terms and conditions, returns and complaints,
the total price including all fees and shipping.
Prices and availability on the website must match your feed. Whatever can be completed in the advertising accounts, we complete ourselves. If something needs to be changed directly on your website, we will get in touch.
Why Performance Max campaigns are switched off
While a disapproval is being resolved, we deliberately switch your Performance Max campaigns off. A campaign on a disapproved account cannot deliver properly and would only spend your advertising credit without results.
Please leave these campaigns switched off for that period. As soon as the account is in order, we switch the campaigns back on ourselves. You do not have to watch for it.
Is your own Google account suspended?
Campaigns in Tanganica run on our advertising accounts, so you do not need your own Google Ads or Merchant Center account. You can start with Tanganica even if your own account is suspended. If Google flags an issue on our side too, we actively resolve it for you as described above.
A disapproved account is not the same as disapproved products
These are two different situations:
A disapproved account is about the advertising account we advertise through. We resolve it with the platform concerned and you do not need to do anything.
Disapproved products are individual items that do not meet the requirements of the advertising system, for example because of a missing parameter or an image. Those you can fix yourself in your feed. The procedure is described in the article Disapproved products.