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Invoice history

Where to find all your invoices in the app and how to download them.

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Written by Admin

You can find an overview of all your invoices in the app under Top Up Credit → Payment History. There you will see all your invoices and can download them straight away.

Payments and variable symbol

  • Card payment (including automatic top-up and the Tanganica Premium subscription): the invoice is issued right after payment. Its variable symbol (payment reference) is the same as the invoice number.

  • Bank transfer: you first receive a proforma invoice with a QR code and send the payment with its variable symbol. Once the payment arrives, we issue a tax document with its own number but with the same variable symbol as the proforma invoice.

  • Your card statement shows the details of the Stripe payment gateway. Match the payment to the invoice by amount, date and invoice number.

If a payment doesn't match an invoice, write to us via Support in the app with the invoice numbers and amounts, and we'll look into it.

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