Before requesting a credit refund, switch off your campaigns first so the credit isn't drawn any further. You can switch a campaign off in the app on the specific campaign.
Switching off campaigns stops new spend on clicks. However, due to the 30-day attribution window, a fee may still be drawn from orders the ad influenced earlier.
If you have unused credit in Tanganica that you would like to withdraw, simply contact our support at [email protected] and request a credit refund.
We'll send the payment back to the account it came from within 30 days at the latest, using the same method you paid with. If you paid by card, the money will be returned to that card; if you paid by bank transfer, it will be returned to the bank account the payment was made from.
You can only withdraw credit that you have deposited yourself. Credits provided by us as a bonus will not be refunded.