How to request a service fee refund
If you were charged a service fee on an order that was cancelled, you can request a refund of that fee directly in the app. The form is submitted to us for approval.
Where to find the form
In Order statistics, click Fee refund below the orders table.
How to submit a request
Click Fee refund below the orders table to open the form.
Select the orders from the list of orders that went through Tanganica. Orders are chosen from the list, not entered manually, and there is no limit on how many you select.
Fill in the reason for the request (required).
Optionally add attachments (max. 10, formats: image / PDF / XLS / XLSX / CSV).
Submit the request. It is sent to us for approval.
If you have any questions, don't hesitate to contact us.