How to request a service fee refund
If you were charged a service fee on an order that was cancelled, you can request a refund of that fee directly in the app. Our team will process the request.
Where to find the form
In Order statistics, in the "Fee refund" banner below the orders table.
How to submit a request
Open the "Fee refund" form in the banner below the orders table.
Select the orders from the list of orders that went through Tanganica. Orders are chosen from the list, not entered manually, and there is no limit on how many you select.
Fill in the reason for the request (required).
Optionally add attachments (max. 10, formats: image / PDF / XLS / XLSX / CSV).
Submit the request. It goes to our team, who will handle it.
If you have any questions, don't hesitate to contact us.