Connecting your Meta account to Tanganica requires a properly set up Meta Business Manager and the necessary permissions. Below you will find the most common reasons why the connection may not work correctly.
1. Missing Meta Business Manager:
To connect with Tanganica, you need to have a Meta Business Manager account. A personal ad account is not sufficient. If you do not have a Business Manager yet, create one at business.facebook.com.
2. Incorrect permissions granted:
Campaigns and Social Networks require different permissions and each section must be connected separately. If you have previously connected one of the sections and are now connecting the other, Meta will ask whether you want to continue with the existing connection. In that case, select Edit permissions instead of Continue. This applies in both directions, whether you connected Campaigns or Social Networks first.
3. Insufficient permissions:
To successfully connect, you must have the admin role in both Meta Business Manager and the ad account. Access with an employee or analyst role is not sufficient.
4. Connection still not working after checking permissions:
If only your Facebook page is missing from the list, follow point 5. Otherwise, try removing the existing Tanganica connection and reconnecting. Steps to remove:
Go to Meta Business Manager at business.facebook.com
Open Settings and select Business Settings
In the left menu, find the Integrations section and click Connected Apps
Find Tanganica and click Remove
Then return to the Tanganica app and reconnect
5. Your Facebook page is not shown in the list (for example a newly created page):
Tanganica only offers the pages you selected in the Facebook window under your personal Facebook account when connecting. Pages are not loaded from Business Manager. Facebook remembers your earlier selection, so a new page does not appear in the list and removing Tanganica in Business Manager does not help. Steps:
Make sure you are logged in to Facebook in your browser with the account that is an admin of the page.
In Tanganica, click Change page (or Share page if you have not connected any page yet). If Facebook asks whether you want to continue with the existing connection, select Edit permissions and tick the new page.
If the page still does not appear, remove Tanganica in your personal Facebook account: click your profile picture in the top right, open Settings & privacy → Settings, in the left menu under Your activity click Business integrations, and click Remove next to Tanganica.
Return to Tanganica, click Change page again and tick the new page in the Facebook window.