If you need to change your billing details, go to Top Up Credit and open the Billing Information tab.
You can edit your Company ID and VAT ID in the billing details yourself up until your first payment goes through. After that, these fields become locked, along with the VAT payer / non-payer choice, so your invoices and credit notes stay correct. Company name, address and billing email stay editable at any time under Top Up Credit, where you'll find the Billing Information tab.
No company ID?
If you don't have a company ID or a similar business registration number (in some countries sole traders don't get one), enter your tax number in the Company ID field. Don't enter a note or placeholder text: the number appears on your invoices and you can't change it yourself after your first payment. If you don't have a tax number yet either, for example because you have only just started as a sole trader, register with your tax office first and enter the number you receive. Make your first top-up only after that, because the field is locked after the first payment. If you are not sure which number to enter, ask us here in the chat.
How to change your Company ID, VAT ID or VAT payer status
Our team makes this change for you on request.
⚠️ Still have credit on your account? If any credit remains on your account, we need to refund it to you first. Your billing details can only be changed once your credit balance is zero, and you can then top up new credit under the new company. We'll arrange the refund for you as well.