If you need to change your billing details, please go to the Top up credit section Changing Company ID and VAT ID in billing details
You can edit your Company ID and VAT ID in the billing details yourself up until your first payment goes through. After that, these fields become locked, along with the VAT payer / non-payer choice, so your invoices and credit notes stay correct. Company name, address and billing email stay editable at any time under Credit top-up, where you'll find the Billing details tab.
How to change your Company ID or VAT ID
Get in touch with your account manager and let them know what needs changing. They'll take care of it for you.
⚠️ Still have credit on your account? If any credit remains on your account, we need to refund it to you first. Your billing details can only be changed once your credit balance is zero, and you can then top up new credit under the new company. Your account manager will arrange the refund for you, so just mention it when you write to them about changing your Company ID or VAT ID.