If the app shows you an error message, it usually has a specific cause that we need to look into on our side. The fastest way to solve it is to send us the exact wording.
Try the step once more
Reload the page and repeat the step where the error appeared. If it appears again, don't keep trying, repeating it won't fix it.Note exactly what happened:
the exact wording of the message or a screenshot,
where in the app it appeared (section or step, for example connecting Shopify, uploading the feed, topping up credit),
the approximate time.
Send them to us
With this information we can look into the error. Some errors, for example when connecting your e-shop platform, can only be fixed on our side. If you are not already chatting with us, you will find us in the Support section of the app.
The page does not load or looks broken
If the app does not load completely, buttons do not respond or the page looks jumbled, try opening it in a private window or another browser. If it works there, clearing your browser cache will help.
Errors with their own guide
Error when uploading the product feed: Technical error when uploading the feed
Meta connection is not working or shows an error: Meta connection is not working or displays an error